Privacy Policy

At Bian Matcha, the protection of your personal information is a priority. This policy explains how we collect, use, store, and protect your personal information, in accordance with applicable laws in Quebec and Canada, including the Consumer Protection Act, Bill 25, and PIPEDA.

Company based in Quebec, Canada.

Mr. Grégory Jeanne, owner of Bian Matcha, is responsible for the personal information it holds and ensures that it is used in accordance with this policy.

To contact him:

[email protected]

We may collect the following information when you use our site or make a purchase:

First and last name
Billing and shipping address
Email address
Phone number
Order information and purchase history

Payment information (credit cards, etc.) is never stored by Bian Matcha. It is securely processed by third-party payment providers.

Personal information is collected by the following means:
- Order forms
- Customer account creation (if applicable)
- Email communications
- Cookies and similar technologies (see section 8)

The personal information collected is used solely to:

process and deliver orders,
communicate with customers (confirmation, follow-up, customer service),
ensure administrative and accounting management,
improve user experience and site functionality,
comply with our legal obligations.

Bian Matcha does not sell or rent your personal information to third parties.

Certain information may be shared with trusted third parties, only when necessary, including:

secure payment providers,
delivery services,
hosting and analytics platforms,
marketing and newsletter tools.

These third parties are required to protect your personal information and use it only for the intended purposes.

If you subscribe to our newsletter:

your email address is used solely to send you communications from Bian Matcha,
you can unsubscribe at any time via the link provided in each email,
your information is never sold or transferred to third parties.

Personal information is retained only for the period necessary for the purposes for which it was collected or to fulfill legal obligations.

Once this period has expired, it is securely deleted or anonymized.

Bian Matcha implements reasonable security measures to protect personal information against loss, theft, unauthorized access, or disclosure.

The Bian Matcha website uses cookies to:

ensure the proper functioning of the site,
analyze site usage,
measure the performance of advertising campaigns,
improve user experience.

The tools used may include:

Google Analytics (traffic analysis),
Meta / Facebook Pixel (advertising measurement and optimization).

These tools may collect information such as:

pages viewed,
interactions with the site,
device or browser type.

You can configure your browser to refuse cookies or to be notified of their use. However, refusing certain cookies may affect the functionality of the site.

By using our site or making a purchase, you consent to the collection and use of your personal information in accordance with this policy.

You may withdraw your consent at any time, subject to applicable legal obligations.

In accordance with the law, you have the following rights:

access your personal information,
request its rectification,
request its deletion, where permitted by law.

Any request must be made in writing to the address indicated in the Contact section.

The site may contain links to third-party sites. Bian Matcha is not responsible for the privacy practices of these external sites.

Bian Matcha reserves the right to modify this policy at any time.
The current version is the one published on the site at the time of consultation.

For any questions, requests, or complaints regarding this policy or your personal information:

[email protected]

Grégory Jeanne
Bian Matcha
Trois-Rivières, Quebec, Canada